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Welcome to Heydude Shop! We’re all about bringing comfort and style right to your doorstep. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to reach out to our friendly customer service team at [email protected].
Product Questions
What types of shoes do you offer?
We specialize in comfortable, casual footwear for everyone! Our menu includes Animal Print, Athletics and Sneakers, Boat Shoes and Slip-Ons, Casual Shoes, Fashion Sneakers, Sandals, and more. We have dedicated sections for MEN, WOMEN, and KIDS, ensuring the whole family can find their perfect fit.
Are Heydude shoes suitable for everyday wear?
Absolutely! Our shoes are designed with comfort and reliability in mind, making them ideal for busy individuals, families, and anyone who values style without sacrificing ease. Whether you’re running errands or relaxing, Heydude shoes deliver all-day comfort.
Do you have shoes for kids?
Yes, we offer a wide range of kids’ footwear, including Kids Casuals, Kids’ Casual Shoes, and KIDS’ BOOTS & SHOES. They’re perfect for keeping little feet comfy and stylish!
Shipping and Delivery
How long does shipping take?
We process orders within 1-2 business days. After that, delivery times vary based on your chosen shipping method:
- Standard Shipping ($12.95): 10-15 days after shipment via DHL or FedEx.
- Free Shipping (on orders over $50): 15-25 days after shipment via EMS.
Do you offer free shipping?
Yes! We provide free shipping on orders over $50 using EMS. It’s an eco-friendly option perfect for planned purchases or stocking up for the family.
Will I receive tracking information for my order?
Definitely! Once your order ships, we’ll send you an email with tracking details so you can monitor its journey to your doorstep.
Returns and Exchanges
What is your return policy?
We offer returns within 15 days of delivery. If your shoes aren’t the right fit or don’t meet your expectations, just contact us at [email protected] to initiate a return. Comfort should never be compromised!
Are returns free?
For details on return shipping costs, please refer to our returns policy or contact our customer service team. We’re here to make the process as smooth as possible.
Payment Methods
What payment methods do you accept?
To ensure a comfortable shopping experience, we accept all major payment methods: Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, we use secure payment gateways to protect your data. Your safety is our priority, so you can shop with confidence.
Account and General Questions
How can I contact customer service?
You can reach us at [email protected]. We’re based in Indianapolis and happy to help with any questions!
Do you ship internationally?
Yes, we ship to most international destinations, excluding some Asian countries and remote areas. Our global reach ensures comfort is just an order away.
What if I have issues with my order?
If you encounter any problems, email us immediately. We’ll work quickly to resolve them, because your comfort matters from the moment you order.
Thank you for choosing Heydude Shop—where comfort meets style! Step into your next pair with confidence, and enjoy the ease we bring to every step.