Our Commitment to Your Satisfaction

At Heydude Shop, we’re dedicated to ensuring your complete satisfaction with every purchase. We understand that sometimes products may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process. Just as we prioritize comfort in our stylish casual footwear for men, women, and kids, we prioritize your shopping experience.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you plenty of time to ensure your Heydude footwear fits perfectly and meets your comfort expectations.

Condition Requirements

To be eligible for return or exchange, items must be:

  • In original, unworn condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or order confirmation
  • Free from any damage, stains, or odors

Non-Returnable Items

Based on our product analysis, the following items cannot be returned or exchanged:

  • Worn footwear – All shoes must be in unworn condition
  • Customized or personalized items
  • Items purchased during final sale or clearance events
  • Products without original packaging or tags

Step-by-Step Return Process

1 Initiate Your Return Request

Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

2 Wait for Authorization

Our team will review your request and email you a Return Authorization Number within 1-2 business days. Please do not ship items back without this authorization.

3 Package Your Items

Securely package the items in their original box, including all tags and documentation. Write your Return Authorization Number clearly on the outside of the package.

4 Ship to Our Facility

Send your return package to:

Heydude Shop Returns
883 Stewart Street
Indianapolis, IN 46202
United States

We recommend using a trackable shipping service and retaining your shipping receipt.

5 Processing

Once we receive and inspect your return (typically within 3-5 business days of receipt), we’ll process your refund or exchange.

Refund Timeline & Methods

Refund Processing Time: 5-7 business days after we receive and approve your return

Refund Method: Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
  • PayPal: 3-5 business days

Please note that shipping costs are non-refundable. For exchanges, we’ll cover the standard shipping cost for your replacement item.

Exchange Process

Prefer a different size or style? Exchanges follow the same process as returns. In your return request email, clearly specify:

  • The item you wish to exchange
  • The preferred replacement item (size, style, color)
  • If the replacement item costs more, we’ll contact you about the price difference
  • If the replacement costs less, we’ll refund the difference

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]


Dear Heydude Shop Customer Service Team,


I would like to request a return/exchange for my recent order.


Order Number: [Your Order Number]

Order Date: [Date of Purchase]

Items to Return/Exchange: [List items with sizes and colors]

Reason for Return/Exchange: [Please specify – size issue, wrong item, etc.]

Preferred Action: [Refund / Exchange for [specific item]]

Contact Information: [Your Phone Number]

Thank you for your assistance.

Sincerely,

[Your Full Name]

International Returns

As we serve customers globally (excluding some Asian countries and remote areas), international returns are accepted. Customers are responsible for return shipping costs and any customs fees. We recommend using a trackable international shipping service.

Need Help?

Our friendly customer service team is here to assist you with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Address: Heydude Shop, 883 Stewart Street, Indianapolis, IN 46202
Response Time: 1-2 business days

We want you to love your Heydude shoes as much as we do! If they’re not perfect, we’re here to make it right.