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Our Commitment to You
At Heydude Shop, we’re passionate about bringing you the most comfortable and stylish casual footwear for the entire family. Just as we craft our shoes with care and attention to detail, we’ve designed our shipping and returns process to be straightforward and customer-friendly. Whether you’re shopping for yourself or your little ones, we want your experience to be as comfortable as our shoes!
Shipping Information
Order Processing Time
We process all orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx | Faster delivery with reliable tracking |
| Free Shipping | FREE (orders over $50) | 15-25 business days after shipping | EMS | Budget-friendly option for larger orders |
International Shipping Note: We ship worldwide except for some Asian countries and remote areas. Customs fees and import duties are the responsibility of the customer and are not included in shipping costs.
Returns & Exchanges
We want you to love your Heydude shoes! If they’re not perfect, we’re here to make it right.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your items. This gives you plenty of time to ensure your footwear fits perfectly and meets your comfort expectations.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original, unworn condition
- In the original packaging with all tags attached
- Accompanied by the original receipt or order confirmation
- Free from any damage, stains, or odors
Non-Returnable Items
Based on our product analysis and hygiene standards, the following items cannot be returned or exchanged:
- Worn footwear – All shoes must be in unworn condition
- Customized or personalized items
- Items purchased during final sale or clearance events
- Products without original packaging or tags
Step-by-Step Return Process
1 Initiate Your Return Request
Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
2 Wait for Authorization
Our team will review your request and email you a Return Authorization Number within 1-2 business days. Please do not ship items back without this authorization.
Our team will review your request and email you a Return Authorization Number within 1-2 business days. Please do not ship items back without this authorization.
3 Package Your Items
Securely package the items in their original box, including all tags and documentation. Write your Return Authorization Number clearly on the outside of the package.
Securely package the items in their original box, including all tags and documentation. Write your Return Authorization Number clearly on the outside of the package.
4 Ship to Our Facility
Send your return package to:
Heydude Shop Returns
883 Stewart Street
Indianapolis, IN 46202
United States
We recommend using a trackable shipping service and retaining your shipping receipt.
Send your return package to:
Heydude Shop Returns
883 Stewart Street
Indianapolis, IN 46202
United States
We recommend using a trackable shipping service and retaining your shipping receipt.
5 Processing
Once we receive and inspect your return (typically within 3-5 business days of receipt), we’ll process your refund or exchange.
Once we receive and inspect your return (typically within 3-5 business days of receipt), we’ll process your refund or exchange.
Refund Timeline & Methods
| Payment Method | Processing Time After Return Approval | Notes |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) |
5-7 business days | Refunded to original payment method |
| PayPal | 3-5 business days | Refunded to your PayPal account |
Important: Shipping costs are non-refundable. For exchanges, we’ll cover the standard shipping cost for your replacement item.
Exchange Process
Prefer a different size or style? Exchanges follow the same process as returns. In your return request email, clearly specify:
- The item you wish to exchange
- The preferred replacement item (size, style, color)
- If the replacement item costs more, we’ll contact you about the price difference
- If the replacement costs less, we’ll refund the difference
International Returns
As we serve customers globally (excluding some Asian countries and remote areas), international returns are accepted. Customers are responsible for return shipping costs and any customs fees. We recommend using a trackable international shipping service.
Return Request Email Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Dear Heydude Shop Customer Service Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return/Exchange: [List items with sizes and colors]
Reason for Return/Exchange: [Please specify – size issue, wrong item, etc.]
Preferred Action: [Refund / Exchange for [specific item]]
Contact Information: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Full Name]
Need Help?
Our friendly customer service team is here to assist you with any questions about shipping, returns, or exchanges.
Contact us at:
Email: [email protected]
Address: Heydude Shop, 883 Stewart Street, Indianapolis, IN 46202
Response Time: 1-2 business days
We’re committed to making your Heydude experience as comfortable as our shoes! Walk easy knowing we’ve got you covered.